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Shipping and Returns
Welcome to Moi Naturelle, where we pride ourselves on delivering a luxurious experience with our exquisite hair extensions. To ensure transparency and provide you with the best service, we've crafted detailed shipping and returns policies tailored to our premium hair collections—Virgin and RAW. Our Virgin Hair Extension Policy ensures swift delivery within 1-3 business days, offering flexibility with express shipping options. In contrast, our RAW Hair Extension Policy embraces the exclusive nature of these products, with a slightly extended 7-10 day shipping period and a focus on exchange-only options. Explore the details below to navigate our shipping and returns process seamlessly, ensuring your satisfaction with every purchase. Your hair journey begins here, at Moi Naturelle.
Shipping and Order Processing
At Moi Naturelle, we take pride in our efficient order processing and shipping services. Virgin hair weave orders are meticulously handled, and customers within the USA can typically expect delivery within an average timeframe of 1 to 3 business days. For those in need of expedited delivery, we offer express shipping options, including 1-2 day or 2-3 day priority services. Our commitment to customer satisfaction extends globally, with worldwide shipping available. Standard international shipping takes between 9 to 16 business days. Orders are processed and shipped out diligently from Monday through Friday, ensuring timely and reliable service.
Return and Exchange Process
Our return and exchange process is designed to provide a seamless experience for our valued customers. To initiate a return or exchange, simply contact us via email at beautyme@moinaturelle.com within 30 days of placing your order. We request that returned items be in an UNUSED and pristine condition, maintaining the same brand new state in which they were originally sent. Upon receipt and confirmation of the item's condition, refunds will be promptly processed, or exchanges facilitated. Please note that the shipping of exchanged items is contingent upon settling any cost differences.
Return Shipment
While we strive to ensure a smooth return process, it's essential to highlight that customers are responsible for the costs associated with return shipping. We strongly recommend obtaining a tracking number and shipping insurance for your peace of mind. Moi Naturelle cannot be held responsible for any lost, damaged, or stolen goods during the return process. Your proactive approach in securing a reliable return shipment is appreciated.
Return Requirements
To uphold the quality and integrity of our products, we have specific requirements for returned items. Hair extensions must be returned within 30 days from the date of purchase, accompanied by a provided tracking number. These extensions must remain untouched, avoiding brushing, washing, cutting, wearing, or coloring. Similarly, lace and hair conditions must be preserved, with no alterations such as cutting, styling, or coloring. Damaged hair products resulting from customer handling will not be accepted under our return policy.
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Hair Extensions Conditions for Return and Exchange:
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Extensions must be returned within 30 days from the date of purchase.
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Provide a valid tracking number for the return shipment.
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General Conditions:
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Extensions must remain UNUSED and in a brand new, pristine condition.
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Avoid brushing, washing, cutting, or altering the extensions in any way.
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Original ties must remain intact as received by the customer.
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Lace and Hair Conditions:
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Lace and hair must not be altered, cut, torn, or styled in any way.
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Avoid washing or coloring the hair.
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Do not add any hair products to the extensions.
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Packaging:
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Return the extensions in the original packaging condition.
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Do not destroy the original packaging received with the hair.
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Damaged Hair Products:
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Hair products damaged by the customer will not be accepted under the return policy.
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Timeframe:
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Extensions must be sent back within the specified 30-day period to qualify for a return or exchange.
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By adhering to these conditions, customers can ensure the eligibility of their hair extensions for the return and exchange process at Moi Naturelle. This detailed list aims to provide clarity and guidance for a seamless and satisfactory experience.
Sale Items and Fees
Sale items at Moi Naturelle are eligible for return but come with a unique condition. While they can be returned, they qualify only for store credit. To be eligible for return, sale items must be in new and unused condition, reflecting our commitment to providing quality products to our customers.
For transparent and fair transactions, Moi Naturelle applies certain fees associated with returns and exchanges. Refunds for returns incur a shipping and handling fee of $9.85, while exchanges are processed free of charge. We believe in clear communication regarding any associated costs to ensure a straightforward and honest shopping experience.
RAW Hair Extension Policy:
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Shipping and Order Processing:
Discover the luxury of RAW hair extensions with our extended 7-10 day shipping, ensuring premium quality and care.
Return and Exchange Process:
For RAW hair extensions, we offer exchanges within 30 days—contact us at beautyme@moinaturelle.com to make your exchange.
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Return Shipment:
Take charge of your RAW hair extension exchange with responsible return shipping, and ensure a smooth process with a tracking number.
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Return Requirements for RAW Hair Extensions:
To exchange, keep RAW hair extensions in their original, UNUSED condition within 30 days—no alterations allowed, and original packaging is a must.
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Lace Products Conditions:
Delicate lace products (full lace wigs, closures, and frontals) cannot be returned or exchanged, maintaining their premium quality.
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Satisfaction Guarantee:
While refunds aren't available, your satisfaction is our priority. Contact us for any concerns, and let's work together for a resolution within our exchange policy.