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Store Policy

Welcome to Moi Naturelle, where we prioritize your satisfaction and aim to make your experience seamless. Please take a moment to review our store policies to ensure clarity and transparency in every aspect of your interaction with us.

Shipping: We are committed to swift and secure deliveries. Our virgin hair weave typically takes 1 to 3 business days to reach you in the USA, with the option for express shipping at an additional fee. Worldwide shipping is also available, with standard delivery taking 9 to 16 business days. Tracking numbers are provided for all shipments, allowing you to monitor your package's journey. Please note that unexpected weather or delivery issues may impact delivery times.

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Returns and Exchanges: Your satisfaction is our priority. If you wish to return or exchange any item, please notify us at beautyme@moinaturelle.com within 30 days of your purchase. Items must be unused, in their original packaging, and confirmed to be in brand-new condition. Shipping costs for returns or exchanges are the responsibility of the customer, unless it was a mistake on our end. We recommend obtaining a tracking number and shipping insurance for added security during the return process.

 

Return Requirements: Hair extensions must be returned within 30 days, unaltered, and with original ties intact. The lace and hair cannot be cut, altered, permed, or styled in any way. We stand behind the quality of our virgin hair extensions, and if for any reason you are unhappy with your purchase, we offer exchanges or refunds (excluding a shipping and handling fee).

 

Virgin and Raw Hair Collections: Explore the epitome of luxury with our Virgin and Raw Hair Collections. Crafted from 100% untouched human hair, each strand is selected for its natural beauty, shine, and versatility. Our commitment to ethical sourcing ensures sustainability and fair practices throughout the supply chain..

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We are dedicated to making your purchase and maintenance of your hair as stress-free as possible. If you have any questions or concerns, our customer service team is here to assist you at beautyme@moinaturelle.com. Thank you for choosing Moi Naturelle for your premium hair care needs.

Terms Of Service

Before you embark on your journey with us, please take a moment to familiarize yourself with our Terms of Service. By accessing our website and making use of our services, you agree to comply with and be bound by these terms.

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Website Use: Our website is intended for personal, non-commercial use. You may not reproduce, duplicate, or exploit any part of the site without explicit permission from Moi Naturelle. We reserve the right to terminate or suspend your account if there is any misuse of our website.

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Product Information: While we strive for accuracy, we do not guarantee the completeness or accuracy of product descriptions. We reserve the right to modify product information and prices without notice. Any reliance on the material on this site is at your own risk.

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Order Acceptance: Your order is an offer to purchase our products. We reserve the right to accept or decline orders for any reason, including but not limited to product availability, errors in pricing, or issues with payment. In the event of order cancellation, we will refund the full amount.

 

Privacy Policy: Your privacy is crucial to us. Our Privacy Policy outlines how we collect, use, and disclose your personal information. By using our website, you consent to the practices described in the Privacy Policy.

 

Intellectual Property: All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Moi Naturelle and is protected by intellectual property laws. Unauthorized use of our content may violate copyright, trademark, and other laws.

 

Governing Law: These Terms of Service are governed by and construed in accordance with the laws of the state of Florida. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the state and federal courts located in Florida.

 

Changes to Terms: Moi Naturelle reserves the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

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We appreciate your trust in Moi Naturelle. If you have any questions or concerns about our Terms of Service, please contact us at beautyme@moinaturelle.com. Thank you for choosing us for your premium hair care needs.

Privacy Policy

This Privacy Policy outlines how we collect, use, and safeguard your personal information. By accessing our website and using our services, you agree to the terms outlined below.

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Information We Collect: We may collect personal information, such as your name, email address, shipping address, and payment details, when you make a purchase or create an account. Additionally, we gather non-personal information, such as your IP address and browsing behavior, to enhance our website's functionality.

 

How We Use Your Information: The information collected is utilized for order fulfillment, communication, and to enhance your overall experience with Moi Naturelle. We may also use your information for marketing purposes, keeping you informed about promotions and updates. Rest assured, we do not sell, trade, or transfer your information to third parties without your explicit consent.

 

Cookies and Tracking Technologies: We employ cookies and similar tracking technologies to enhance your browsing experience. These technologies help us understand your preferences and tailor our content accordingly. You have the option to disable cookies, but this may impact certain features of our website.

 

Third-Party Services: Moi Naturelle may use third-party services to facilitate transactions, analyze website performance, and improve user experience. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

Security Measures: We implement industry-standard security measures to protect your personal information. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. We strive to ensure the security of your data, but we cannot guarantee its absolute security.

 

Changes to Privacy Policy: Moi Naturelle reserves the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page, and we encourage you to review this policy periodically. Your continued use of our website following any changes constitutes acceptance of those changes.

 

Contact Us: If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at beautyme@moinaturelle.com. We are here to address any inquiries and ensure your confidence in our commitment to your privacy.

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Thank you for choosing Moi Naturelle. We value your trust and are dedicated to providing a secure and enjoyable online experience for our valued customers.

Limitation of Liability

Moi Naturelle strives to provide accurate and reliable information on our website, but we acknowledge that unforeseen circumstances may arise. Therefore, by using our website and services, you agree that we are not liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your access to or use of our site. While we take measures to maintain the security and integrity of our platform, we cannot guarantee that it will be free from disruptions, errors, or malicious elements. By engaging with Moi Naturelle, you understand and accept that your use of our website is at your own risk, and we shall not be held liable for any implications that may arise. This limitation of liability extends to the fullest extent permitted by applicable law.

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